Paying your rent
There are three ways that you can pay your rent: direct debit from your Centrelink payments, direct debit from your bank account and at the post office.
You need to pay your rent at least one week in advance.
You can have your rent taken from your fortnightly Centrelink payments automatically.
This is called the Rent Deduction Service. It's free and your rent will always be up to date.
You can also make maintenance and arrears payments this way.
When you sign your tenancy agreement, we automatically sign you up for this service.
You can cancel it at any time if you don't want to use it.
If you are not signed up and want to, contact your local office.
You can have your rent paid automatically from your bank account. Some banks might charge a fee for this, so check with your bank.
Change your direct debit
If you want to stop, pause or change the direct debit, contact your local office.
You will need to tell us what you want changed:
- In writing
- At least 5 business days before your next payment is due.
You can pay your rent using your rent payment card at any Victorian Australia Post outlet or agency. This card can only be used to pay your rent.
Go to the Australia Post website to find your nearest Australia Post office.
If you want to check your rent balance or see if your rent has been paid, contact your local office.
Only tenants are able to check. If you are a resident, you can ask the tenant in your household to check on your rent payments for you.
The tenant will need to give us:
- The property's address or service ID
- Proof of the tenant's identity.