Accessing and downloading documents

Last updated: 23 April 2015

This website is designed to high standards of accessibility so that all site visitors can easily access its content and use its features.

Information on this website is in HTML and a range of other formats.

You can find housing-related documents on our forms and guides page.

Portable document format (PDF)

There are some PDF documents on this website. If you can't open these documents, you may need to download a pdf reader. The free Adobe Acrobat Reader is a popular option.

Listening to information in PDFs

Some PDFs on this website can be automatically read out loud. You will need sound on your computer and a recent version of the free Adobe Acrobat Reader software. Then:

  • Open the PDF document from this website
  • Save it to your computer
  • Open the 'View' menu (look at the top toolbar)
  • Select 'Activate read out loud'.

Microsoft Word

Document links indicated by .doc should open using the word processing software you have on your computer.

If you don't have Word, you can open and view Word documents in your browser using the free Microsoft Word Viewer.


There are a few images on this website or within documents. The content of images is described using alt tags (alternative text) or captions.

If you still have problems with documents

If you are having problems with any documents, we can give you the information in another format.

For PDFs, tagged PDFs are more easily read when using adaptive technologies. If you find a PDF you are unable to read, you can ask us for a tagged version or we can give you the document in an alternative format.

To get an alternative version, contact us on 1300 650 172 and tell us which document you're having trouble with (local call fee within Victoria except mobile phones).

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