Listening to renters helps us improve our housing services and better meet the needs of people living in public housing. The next Renter Survey will be carried out in early 2025.
About the survey
We regularly survey people living in public housing to better understand their views about their home, and our housing services. We also ask their for perceptions of health, safety, diversity and community connection.
The Renter Survey (formerly known as the Public Housing Resident Survey) is the largest survey of public housing renters in the country. It has been previously carried out in 2022, 2020 and 2019, with over 9,000 interviews conducted across the three surveys.
In early 2025. Homes Victoria will survey around 3,500 renters aged 18 and over who are living in public housing across Victoria.
What information is collected
Renters will be asked their views on:
- their home
- public housing services
- their feelings of safety and security
- the condition of their home and maintenance
- connection to their neighbourhood, and
- community diversity.
How are survey findings used?
Survey findings are used to:
- inform evidence-based planning and policy development in multiple program areas across the Victorian Government
- inform evidence-based planning and program development in non-governmental organisations
- inform local priorities for local governments, and
- measure and monitor trends over time.
The Victorian Public Housing Renter Survey (formerly known as the Public Housing Resident Survey) has been held in 2019, 2020 and 2022.
In 2022, Homes Victoria surveyed over 3,700 residents living in public housing across Victoria. The sample size is a slight increase from previous years to ensure survey results are representative of the public housing population.
What information is collected
Residents were asked their views on:
- their home
- public housing services
- their feelings of safety and security
- connection to their neighbourhood, and
- community diversity.
The 2022 survey included additional questions to explore:
- residents’ digital literacy and internet access
- Aboriginal and Torres Strait Islander residents’ cultural safety and connection, and
- engagement with contractors, police and housing offices.
How are survey finding used?
Survey findings are used to:
- inform evidence-based planning and policy development in multiple program areas across the Victorian government
- inform evidence-based planning and program development in non-governmental organisations
- inform local priorities for local governments, and
- measure and monitor trends over time.
Survey results
The survey results have been compiled into a full report and summary poster:
- 2022 public housing resident survey results – full report (pdf)
- 2022 public housing resident survey results – full report accessible (Word)
Summary poster
Got a question about the survey results? Need to request an accessible verson of the posters? Email shr@homes.vic.gov.au.
2020 survey results are now available
In late 2020, Homes Victoria surveyed 3,500 residents living in public housing across Victoria.
Survey results
The survey results have been compiled into a full report and summary poster:
- 2020 public housing resident survey results – full report (pdf)
- 2020 public housing resident survey results – full report accessible (Word)
- 2020 public housing resident survey results – summary accessible (Word)
Summary poster
- 2020 public housing resident survey poster – English (PDF)
- 2020 public housing resident survey poster – Arabic (PDF)
- 2020 public housing resident survey poster – Simple Chinese (PDF)
- 2020 public housing resident survey poster – Somali (PDF)
- 2020 public housing resident survey poster – Vietnamese (PDF)
Got a question about the survey results? Email shr@homes.vic.gov.au.
The 2019 survey was conducted across fifteen sites throughout Victoria.
The views, opinions and perceptions of people living in public housing is key to the successful transformation of the department’s housing business, ultimately improving the department’s response to the diverse needs of residents.
Find out more about the large public housing survey in Victoria conducted October through December 2019 in our summary poster and summary of results available for download.
