Need urgent housing?
If you are in immediate danger Call 000.
Are you homeless or at risk of homelessness?
Free 24 hour phone line. Someone will take your call to get you help nearby. If after hours, they will refer you to the Salvation Army Crisis Services.
Are you escaping family violence?
Free 24 hour phone line. Someone will take your call from Safe Steps Family Violence Response Centre.
We have some tips on how to stay safe when you are cooking or when you have heaters, cigarettes or candles burning.

There is also advice on how to safely evacuate from a burning building or room.

Home fire safety advice

Fire safety at home posters

Fire safety information

DHHS fire safety information video transcript (.docx)

Other languages

The DHHS Fire Safety YouTube page has the fire safety information video with subtitles in these languages:

  • Arabic
  • Somali
  • Vietnamese
  • Russian
  • Traditional Chinese
  • Simplified Chinese

Fire safety booklet

The What to do if there is a fire booklet explains:

  • The fire safety equipment in your unit and building
  • What to do if there is a fire in your unit
  • What to do if there is a fire in your building
  • How to stay fire-safe at home

What to do if there is a fire (.pdf) or the accessible Word version (.docx).

What to do if there is a fire - Easy English (.pdf)

Fire safety booklet in other languages

Bushfire information for tenants

To prepare yourself and your family for the coming bushfire season, read the Bushfire information for tenants (.docx).

The Country Fire Authority has information to help you plan and prepare for fires.

More information

To learn more about fire safety, visit: